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Sign up by 1/31/2026 and I'll waive the $99 set-up fee!!!

Frequently Asked Questions

We understand: You have questions.

Here are answers to some common ones.

General Questions

Q: What is an Enlightened Receptionist?

A: Our Enlightened Receptionists are AI-powered solutions that automatically answer your phone, texts, DMs, and website inquiries. They represent your company to your customers so you don't have to. They learn about your business and uses that knowledge to answer your customer's questions. They can even book the customer an appointment on your calendar!

Q: How does an AI receptionist work?

A: Our receptionists use advanced natural language technology to greet your customer, understand their needs, and provide professional responses, just like a live receptionist!

Q: What types of businesses benefit most from an AI receptionist?

A: Any business where a missed call, text, or DM could mean a missed sale.

Q:  What hours is the receptionist available to answer calls?

A: All of our Enlightened Receptionists are available 24x7x365 or a schedule that you specify (ex: Only during nights and weekends).

Q: Will my customers know they’re speaking to AI?

A: The system is designed to sound natural and professional giving customers a seamless experience.

Q: Can I customize how the receptionist greets my customers?

A: Absolutely! Your Enlightened Receptionist can begin the conversation with a greeting of your choice. You can have them announce your business name and/or introduce themself with a name that you choose.

Q: What information can the receptionist capture?

A: Our Enlightened Receptionist can capture the customer's name and phone number, why they're contacting you, and how they heard about you. They can also capture the person's email address if you'd like.

Q: Can your receptionist answer my customer's questions?

A: Yup! Our Professional and Premium plans include setting up a knowledge base with information about your business. Our receptionist then learns from this knowledge base, your website, and any other information you provide so it can answer questions about your business like the services you provide, pricing, and anything else you'd like to teach it.

Q: What if the receptionist can’t answer a question?

A: When the receptionist doesn't know an answer, it will let the customer know and then either forward the call to you or tell them that someone will reach out to the with an answer shortly, whichever you specify.

Q: Can it schedule appointments for me?

A: Absolutely! With our Premium plan, the customer can have your Enlightened Receptionist schedule, reschedule, and cancel appointments directly on your calendar.

Q: What languages does the receptionist speak?

A: Good question. Our Voice Receptionists speak English, Spanish, French, German, Brazilian Portuguese, Italian, and Dutch. Currently our Text and Social Media Receptionists only use English.

Q: Can I use this for multiple phone numbers? Multiple businesses?

A: Yes, you can set up separate greetings and call flows for multiple phone numbers as long as they're for the same business. An additional charge of $10/month applies for each additional phone number.

A separate receptionist is required for each business because the AI needs to be trained differently for each business.

Q: Is setup difficult?

A: Setup is quick and usually takes less than a week. After getting to know your business and really understanding what your needs are, we create a customized Enlightened Receptionist that's tailored to your business and its needs.

Q: Can I try it before buying?

A: Sure! Try it for yourself by clicking here. You can also try out our Enlightened Receptionist, Aimee, by calling or texting her at 410-680-2762.

Q: How do I get started?

A: Simply give us a call or text at (410) 680-2762. We'll help you choose a plan that's right for you, work with you to understand your business's needs, then set-up and customize your Enlightened Receptionist to your business, typically in less than a week.

Enlightened Voice Receptionist

Q: What is an Enlightened Voice Receptionist?

A: Our Enlightened Voice Receptionist is an AI-powered solution that automatically answers your phone. It represents your company to your customers so you don't have to. It learns about your business and uses that knowledge to answer your customer's questions. They can even book the customer an appointment on your calendar!

Q:  Can a call be forwarded directly to me?

A:  Absolutely! Our Enlightened Receptionist is trained on how to determine the caller's needs. Your receptionist can either take a message or forward the call. If you want calls forwarded, they will forward the call to you or a member of your team instantly.

Q: How much does it cost?

A: We offer two plans:

• Professional for $199/month

• Premium for $299/month

(See full details on our Voice Receptionist Services & Pricing page)

Q: What's included in the Professional plan?

A: What's included:

Answers all calls

• Qualifies leads

• Answers all calls or only during times you specify (Ex: 24x7, 9am-5pm M-F, 5pm-9am M-F, etc.)

• Qualifies leads

• Answers the customer's questions

• Can send summary text and/or email to the customer

• Can send summary text and/or email to you

• Unlimited calls each month!

Q: What's included in the Premium plan?

A: Everything in the Professional plan plus:

Schedules appointments with customers

• Reschedules and cancels appointments

• Texts and/or emails appointment reminders to the customer

• And, of course, unlimited calls each month!

Enlightened Text Receptionist

Q: What is an Enlightened Text Receptionist?

A: Our Enlightened Text Receptionist is an AI-powered solution that automatically sends a text to your caller when you miss a call. It represents your company to your customers so you don't have to. It learns about your business and uses that knowledge to answer your customer's questions. It can even book the customer an appointment on your calendar!

Q: How do I check voicemail?

A: That's the beauty of our Enlightened Receptionists: You won't need to anymore!

If you want to review what was discussed on the text conversation, you can have a summary or the full transcript of the texts texted and/or emailed to you after the text conversation ends.

Q: How much does it cost?

A: We offer three plans:

• Starter for $99/month

• Professional for $199/month

• Premium for $199/month

(See full details on our Text Receptionist Services & Pricing page)

Q: What's included in the Starter plan?

A: What's included:

• All calls forwarded to you

• Follow-up text sent to the customer immediately after a missed call

• Text and/or email sent to you immediately after a missed call

• Includes voicemail

• Unlimited texts each month!

Q: What's included in the Professional plan?

A: Everything in the Starter plan plus:

• Qualifies leads

• Answers the customer's questions

• Can send summary text and/or email to you

• And, of course, unlimited texts each month!

Q: What's included in the Premium plan?

A: Everything in the Professional plan plus:

Schedules appointments with customers

• Reschedules and cancels appointments

• Texts and/or emails appointment reminders to the customer

• And, of course, unlimited texts each month!

Enlightened Social Media Receptionist

Q: What is an Enlightened Social Media Receptionist?

A: Our Enlightened Social Media Receptionist is an AI-powered solution that automatically replies to direct messages on Facebook, Instagram, and WhatsApp. It represents your company to your customers so you don't have to. It learns about your business and uses that knowledge to answer your customer's questions. It can even book the customer an appointment on your calendar!

Q: How much does it cost?

A: We offer three plans:

• Starter for $99/month

• Professional for $199/month

• Premium for $299/month

(See full details on our Messaging Services & Pricing page)

Q: What's included in the Starter plan?

A: What's included:

Follow-up message sent to all DMs in Facebook Messenger, Instagram Direct Messenger, and WhatsApp

Text and/or email sent to you

Unlimited messages each month!

Q: What's included in the Professional plan?

A: Everything in the Starter plan plus:

Answers the customer's questions

Qualifies leads

Can send summary text and/or email to you

• And, of course, unlimited messages each month!

Q: What's included in the Premium plan?

A: Everything in the Professional plan plus:

Schedules appointments with customers

• Reschedules and cancels appointments

• Texts and/or emails appointment reminders to the customer

• And, of course, unlimited message each month!

Enlightened Website Chat Widget

Q: What is a Website Chat Widget?

A: Our Enlightened Website Chat Widget is an AI-powered solution that answers questions for your website visitors. It represents your company to your customers so you don't have to. It learns about your business and uses that knowledge to answer your customer's questions. They can even book the customer an appointment on your calendar!

Q: How much does it cost?

A: We offer two plans:

• Professional for $199/month

• Premium for $299/month

(See full details on our Website Chat Widget Services & Pricing page)

Q: What's included in the Professional plan?

A: What's included:

AI Website Chat Widget customized to your website

Qualifies leads

Answers the customer's questions

Can send summary text and/or email to you

Unlimited chats each month!

Q: What's included in the Premium plan?

A: Everything in the Professional plan plus:

Schedules appointments with customers

• Reschedules and cancels appointments

• Texts and/or emails appointment reminders to the customer

• And, of course, unlimited chats each month!

Enlightened Website Voice Widget

Q: What is a Website Voice Widget?

A: Our Enlightened Website Voice Widget is an AI-powered solution that answers questions for your website visitors with an online call! It represents your company to your customers so you don't have to. It learns about your business and uses that knowledge to answer your customer's questions. They can even book the customer an appointment on your calendar!

Q: How much does it cost?

A: We offer two plans:

• Professional for $249/month

• Premium for $349/month

(See full details on our Website Voice Widget Services & Pricing page)

Q: What's included in the Professional plan?

Everything in the Starter plan plus:

AI voice widget

Answers visitor's FAQs

Qualifies leads

Summary text and/or email sent to you

• Unlimited chat messages per month!

Q: What's included in the Premium plan?

A: Everything in the Professional plan plus:

Schedules appointments with customers

• Reschedules and cancels appointments

• Texts and/or emails appointment reminders to the customer

• And, of course, unlimited chats each month!

Give Us A Try!

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