Work Smarter. Work Enlightened.

Frequently Asked Questions

We understand: You have questions.

Here are the answers to some common ones.

Q: What types of businesses benefit most from a 24x7 receptionist?

A: Any business where a missed call could mean a missed sale.

Q: How does an AI receptionist work?

A: Our AI receptionist uses advanced natural language technology to greet callers, understand their needs, and provide professional responses, just like a live receptionist!

Q:  What hours is the receptionist available to take calls?

A: Our AI receptionist is available 24x7x365 or on a schedule that you specify (ex: Only during nights and weekends).

Q: Will callers know they’re speaking to AI?

A: The system is designed to sound natural and professional giving callers a seamless experience.

Q:  Can a call be forwarded directly to me?

A:  Absolutely! Our AI receptionist is trained on how to determine the caller's needs. Depending on your needs, they can either take a message or forward the call. If you want calls forwarded, they will contact you or any member of your team you specify, in real-time to see if you want to accept the call. If you don't they can take a message for you.

Q: How do I get voicemails?

A: That's the beauty of a 24x7 receptionist: Your callers never have to leave a voicemail again. Every phone call is answered every time!

That said, if you want to review what was discussed on a call, you can have a summary or the full transcription of the call texted and/or emailed to you instantly. If you use our CRM you can also see the call summary and transcription attached to the caller's record.

Q: Can I customize the greeting?

Absolutely! Your AI receptionist answers with a greeting of your choice. You can have them announce your business name and/or introduce themself with a name that you choose.

Q: Can it schedule appointments for me?

A: Yes. With our Professional plan, the caller can have our AI receptionist schedule, reschedule, and cancel appointments directly in your calendar.

Q: What information can the receptionist capture?

A: When our AI receptionist takes a message, they can capture the caller's name and phone number, why they're calling, and how they heard about you. They can also capture the caller's email address if you'd like.

Q: Can your receptionist answer common questions?

A: Yup! Our Professional plan includes setting up a knowledge base with information about your business. Our receptionist uses this, your website, and any other information you provide us to learn and be able to answer FAQs about your services, pricing, and policies, as well as anything else you'd like callers to know.

Q: What if the AI receptionist can’t answer a question?

A: When the receptionist doesn't know an answer, it will let the caller know and then either forward the call to you or take a message, whichever you specify.

Q: What languages does the receptionist speak?

A: Good question. Our AI receptionist speaks English, Spanish, German, French, Brazilian Portuguese, Italian, and Dutch.

Q: Can I use this for multiple phone lines? Multiple businesses?

A: Yes, you can set up separate greetings and call flows for multiple phone numbers even if they're for different businesses.

Q: Is setup difficult?

A: Setup is quick. After getting to know you and your business and really understanding what your needs are, we create a customized AI receptionist that's tailored to your needs.

Q: How much does it cost?

A: We offer two plans:

• Starter for $99/month

• Professional for $199/month

(See full details on our Services & Pricing page)

Q: What's included in the Starter plan?

- 24/7 call answering

- Call screening

- Call transferring

- Message taking

- Lead qualification

- Integrate with your CRM or use ours

Q: What's included in the Professional plan?

Everything in Starter plan plus:

- Call summary texted and/or emailed to caller

- Answers FAQs

- Appointment scheduler

- Appointment reminders texted and/or emailed to caller

Q: Can I try it before buying?

A: Sure! Give us a call at (410) 680-2762. We have our own AI receptionist answering all of our calls.

Q: Is there a free trial period?

Yes! You get your first month free. If you don't like the service, cancel at any time.

Q: How do I get started?

A: Simply give us a call at (410) 680-2762. We'll help you choose a plan that's right for you, work with you to understand your business and its needs, then have your AI receptionist customized and live within days.

Give Us A Try!

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