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We understand: You have questions.
Here are answers to some common ones.
Services We Offer:
A: Any business where a missed call could mean a missed sale.
A: Our AI missed call text back service automatically sends a text to a caller if no one answered the call. How it interacts with the caller is customizable but, typically, the AI apologizes to the caller that we missed your call and begins a conversation over text. It will answer the caller's FAQs and tries to schedule an appointment for follow-up. All just like a receptionist would!
A: Our missed call text back is available 24x7x365 or on a schedule that you specify (ex: Only during nights and weekends).
A: The system is designed to sound natural and professional giving people a seamless experience.
A: That's the beauty of our Missed Call Text Back service: You won't need to anymore!
That said, if you want to review what was discussed on the text conversation, you can have a summary or the full transcription of the texts texted and/or emailed to you instantly. If you use our CRM you can also see the conversation summary and transcription attached to the caller's record.
Absolutely! Your AI sends the first text with a greeting of your choice. You can have the text include your business name and/or introduce themself with a name that you choose.
A: While our AI is texting with the caller, it attempts to capture their name, why they're calling, and how they heard about you. They can also capture their email address if you'd like.
A: Yup! Our Professional and Premium plans include setting up a knowledge base with information about your business. Our AI uses this, your website, and any other information you provide us to learn and be able to answer FAQs about your services, pricing, and policies, as well as anything else you'd like callers to know.
A: When the AI doesn't know an answer, it will let the caller know and then inform them that someone will call them back who can answer their question. It then texts you with the caller's information so you can contact them.
A: Yes. With our Premium plan, the caller can have our AI schedule, reschedule, and cancel appointments directly in your calendar all over text!
A: Good question. Currently our AI missed call text back only texts in English.
A: Yes, you can set up separate greetings and text flows for multiple phone numbers as long as they're for the same business. An additional charge of $10/month applies for each additional phone number.
A separate missed call text back service is required for each business because the AI needs to be trained differently for that business.
A: Setup is quick. After getting to know you and your business and really understanding what your needs are, we create a customized AI service that's tailored to your needs.
A: We offer three plans:
• Starter for $79/month
• Professional for $179/month
• Premium for $179/month
(See full details on our Missed Call Text Back Services & Pricing page)
• All calls forwarded to you
• Follow-up text sent to caller immediately after missed call
• Text and/or email sent to you immediately after missed call
• Includes voicemail
• Unlimited texts per month!
Everything in the Starter plan plus:
• Answers caller's FAQs via text
• Qualifies leads
• Summary text and/or email sent to you
• And, of course, unlimited texts per month!
Everything in the Professional plan plus:
• Schedules appointment with caller
• Reschedules and cancels appointments
• Texts and/or emails appointment reminders to caller
• And, of course, unlimited texts per month!
Yes! You get your first month free. If you don't like the service, cancel at any time.
A: Simply give us a call at (410) 680-2762. We'll help you choose a plan that's right for you, work with you to understand your business and its needs, then have your missed call text back service customized and live within days.
A: Any business where a missed call could mean a missed sale.
A: Our AI receptionist uses advanced natural language technology to greet callers, understand their needs, and provide professional responses, just like a live receptionist!
A: Our AI receptionist is available 24x7x365 or on a schedule that you specify (ex: Only during nights and weekends).
A: The system is designed to sound natural and professional giving callers a seamless experience.
A: Absolutely! Our AI receptionist is trained on how to determine the caller's needs. Depending on your needs, they can either take a message or forward the call. If you want calls forwarded, they will contact you or any member of your team you specify, in real-time to see if you want to accept the call. If you don't they can take a message for you.
A: That's the beauty of a 24x7 receptionist: Your callers never have to leave a voicemail again. Every phone call is answered every time!
That said, if you want to review what was discussed on a call, you can have a summary or the full transcription of the call texted and/or emailed to you instantly. If you use our CRM you can also see the call summary and transcription attached to the caller's record.
Absolutely! Your AI receptionist answers with a greeting of your choice. You can have them announce your business name and/or introduce themself with a name that you choose.
A: When our AI receptionist takes a message, they can capture the caller's name and phone number, why they're calling, and how they heard about you. They can also capture the caller's email address if you'd like.
A: Yup! Our Professional plan includes setting up a knowledge base with information about your business. Our receptionist uses this, your website, and any other information you provide us to learn and be able to answer FAQs about your services, pricing, and policies, as well as anything else you'd like callers to know.
A: When the receptionist doesn't know an answer, it will let the caller know and then either forward the call to you or take a message, whichever you specify.
A: Yes. With our Professional plan, the caller can have our AI receptionist schedule, reschedule, and cancel appointments directly in your calendar.
A: Good question. Our AI receptionist speaks English, Spanish, German, French, Brazilian Portuguese, Italian, and Dutch.
A: Yes, you can set up separate greetings and call flows for multiple phone numbers as long as they're for the same business. An additional charge of $10/month applies for each additional phone number.
A separate receptionist service is required for each business because the AI needs to be trained differently for that business.
A: Setup is quick. After getting to know you and your business and really understanding what your needs are, we create a customized AI receptionist that's tailored to your needs.
A: We offer three plans:
• Starter for $99/month
• Professional for $199/month
• Premium for $299/month
(See full details on our Receptionist Services & Pricing page)
• Answers all calls
• Can forward calls to you during specified times (Ex: 9-5 M-F, 24x7) or if it's an emergency
• Takes messages
• Summary text and/or email sent to caller
• Summary text and/or email sent to you
• Up to 500 calls per month (After 500 calls, you'll automatically get upgraded to Professional)
Everything in the Starter plan plus:
• Answers caller's FAQs
• Qualifies leads
• Unlimited calls per month!
Everything in the Professional plan plus:
• Schedules Appointment with Caller
• Reschedules and cancels appointments
• Texts and/or emails appointment reminders to caller
• And, of course, unlimited calls per month!
A: Sure! Give us a call at (410) 680-2762 to experience it for yourself. We have our own AI receptionist, Amy, answering all of our calls.
Yes! You get your first month free. If you don't like the service, cancel at any time.
A: Simply give us a call at (410) 680-2762. We'll help you choose a plan that's right for you, work with you to understand your business and its needs, then have your AI receptionist customized and live within days.
A: Any business where an unanswered message could mean a missed sale.
A: Our AI messaging service automatically responds to a message you receive in Facebook Messenger, Instagram Direct Messenger, and WhatsApp. How it interacts with the lead is customizable but, typically, the AI introduces itself and begins a conversation in the messaging app. It will answer the caller's FAQs and tries to schedule an appointment for follow-up. All just like a receptionist would!
A: Our messaging service is available 24x7x365 or on a schedule that you specify (ex: Only during nights and weekends).
A: The system is designed to sound natural and professional giving people a seamless experience.
Absolutely! You choose the initial greeting your AI first responds with. You can have the message include your business name and/or have them introduce themself with a name that you choose.
A: While our AI is messaging with the person, it attempts to capture their name, why they're messaging, and how they heard about you. They can also capture their email address if you'd like.
A: Yup! Our Professional and Premium plans include setting up a knowledge base with information about your business. Our AI uses this, your website, and any other information you provide us to learn and be able to answer FAQs about your services, pricing, and policies, as well as anything else you'd like callers to know.
A: When the AI doesn't know an answer, it will let the caller know and then inform them that someone will call them back who can answer their question. It then texts you with the caller's information so you can contact them.
A: Yes. With our Premium plan, the person can have our AI schedule, reschedule, and cancel appointments directly in your calendar all over Facebook Messenger, Instagram Direct Messenger, and/or WhatsApp!
A: Good question. Currently our AI messenger only speaks English.
A: Yes, you can set up separate greetings and text flows for multiple phone numbers as long as they're for the same business. An additional charge of $10/month applies for each additional phone number.
A separate messaging service is required for each business because the AI needs to be trained differently for that business.
A: Setup is quick. After getting to know you and your business and really understanding what your needs are, we create a customized AI service that's tailored to your needs.
A: We offer three plans:
• Starter for $99/month
• Professional for $199/month
• Premium for $299/month
(See full details on our Messaging Services & Pricing page)
• Answers all messages in Facebook Messenger, Instagram Direct Messenger, and WhatsApp
• Text and/or email sent to you immediately after
• Unlimited messages per month!
Everything in the Starter plan plus:
• Answers customer's FAQs
• Qualifies leads
• And, of course, unlimited texts per month!
Everything in the Professional plan plus:
• Schedules appointment with caller
• Reschedules and cancels appointments
• Sends appointment reminders to the person via message, text, and/or email
• And, of course, unlimited messages per month!
A: Sure! Message us using our handles below to experience it for yourself. We have our own AI receptionist, Amy, answering all of our messages.
• Facebook: <coming soon>
• Instagram: <coming soon>
• WhatsApp: <coming soon>
Yes! You get your first month free. If you don't like the service, cancel at any time.
A: Simply give us a call at (410) 680-2762. We'll help you choose a plan that's right for you, work with you to understand your business and its needs, then have your messaging service customized and live within days.
A: Any business with a webpage! If a visitor has a question and doesn't have a quick and easy way to get it answered, you could lose a potential sale.
A: Our AI chat bot automatically responds to a visitor's message. How it interacts with them is customizable but, typically, the AI introduces itself and begins a conversation in the chat. It will answer the person's FAQs and tries to schedule an appointment for follow-up. All just like a receptionist would!
A: Our chat bot is available 24x7x365 or on a schedule that you specify (ex: Only during nights and weekends).
A: The system is designed to sound natural and professional giving people a seamless experience.
Absolutely! You choose the initial greeting your AI first responds with. You can have the message include your business name and/or have them introduce themself with a name that you choose.
A: While our AI is chatting with the person, it attempts to capture their name, why they're chatting, and how they heard about you. They can also capture their email address if you'd like.
A: Yup! Our Professional and Premium plans include setting up a knowledge base with information about your business. Our AI uses this, your website, and any other information you provide us to learn and be able to answer FAQs about your services, pricing, and policies, as well as anything else you'd like callers to know.
A: When the AI doesn't know an answer, it will let the visitor know and then inform them that someone will call them back who can answer their question. It then texts you with the caller's information so you can contact them.
A: Yes. With our Premium plan, the person can have our AI schedule, reschedule, and cancel appointments directly in your calendar!
A: Good question. Our AI chat bot speaks English, German, French, and Dutch.
A: A separate chat bot is required for each website because the AI needs to be trained differently for that business.
A: Setup is quick. After getting to know you and your business and really understanding what your needs are, we create a customized AI service that's tailored to your needs.
A: We offer three plans:
• Starter for $99/month
• Professional for $199/month
• Premium for $299/month
(See full details on our Website & Chat Bot Services & Pricing page)
• Free website creation! Includes Home Page, Services Page, About Us Page, FAQ Page. Additional pages cost extra.
• Website Hosting
Everything in the Starter plan plus:
• AI chat bot
• Answers visitor's FAQs
• Qualifies leads
• Summary text and/or email sent to you
• Unlimited chat messages per month!
Everything in the Professional plan plus:
• Schedules appointment with visitor
• Reschedules and cancels appointments
• Texts and/or emails appointment reminders to the visitor
• And, of course, unlimited chats per month!
A: Sure! Visit us at enlightenedoffice.com to experience it for yourself. We have our own AI receptionist, Amy, answering all of our chats.
Yes! You get your first month free. If you don't like the service, cancel at any time.
A: Simply give us a call at (410) 680-2762. We'll help you choose a plan that's right for you, work with you to understand your business and its needs, then have your website and chat bot customized and live within days.